Thursday, June 12, 2008

Customer Service Hall of Fame

Since grew up and flew the nest, I've gotten older and the world has gotten colder. I'd often find myself saying, "Customer service is dead." And most of the time, it really did seem dead. But here and there it shows glimmers of life.

A while back I wrote this post about how upset I was that I got up early one Saturday morning to see a matinee...and no one was there to show the film.

I was incensed enough to send in a complaint to theater management and the CEO was kind enough to not only reply apologetically, he also offered me free movie passes. As if that wasn't enough, he just followed up a few months later (imagine that!!) to see if I'd gone back (I declared I wouldn't and that was before gas prices had skyrocketed--why burn gas to go see a movie that isn't going to be shown?). In any case, he asked if I had been back and said he has visited himself (from CA) and things were different now. He also said he was sending more passes. This is a lovely gesture for a starving-artist-writer type like me, so Landmark Theaters is definitely in my good books.

And after this post, Busboys and Poets has also redeemed itself because my waitress offered to get me another entree when mine wasn't what either of us expected.

If customer service is dead or off sending a text message to a friend or whatever, it is up to us to shake it and bring it back to where it is supposed to be.

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